As a search engine, BookBestRate is not involved in the booking process between Hotel, the online travel agent and you, and therefore cannot, in any way, claim financial responsibility for the transaction process between these parties.
Nevertheless, before displaying rates from a booking site on BookBestRate, a background check on the company is always done to make sure that their customers have the opportunity find the deals offered on their website. Additionally, we do not display deals from any site that does not pass our initial integration check or where there are any reports that the site is not reliable. As we strive to display all online hotel offers globally, we believe that we would be doing a disservice to our users if we were to ban a booking site due to some aspects of their performance. What you can and should expect from BookBestRate is that we will always strive for maximum transparency. Therefore we recommend that our users take further steps to review the booking site’s rating score. All rating scores are prominently displayed next to the logo of each booking site on BookBestRate and are continuously reviewed by fellow BookBestRate users.